Version 1.0 · Effective: October 11, 2026. Forms part of the Terms of Use.
1. Availability
1.1 We aim to keep Stylium available 99.5% of the time each calendar month, excluding planned maintenance and events outside our reasonable control. This is a target, not a guarantee, for the free plan.
1.2 Planned maintenance: we try to schedule it at quiet times and announce maintenance expected to last more than 30 minutes at least 24 hours in advance in the app or by email.
1.3 Dependencies: Stylium relies on providers for hosting, database, sign-in, payments, weather and AI. AI features may be unavailable or limited when a provider is down, when our safety or spending limits are reached, or when we switch them off for safety; the app then falls back to manual tagging and rule-based suggestions.
1.4 Status: we post significant incidents at [STATUS PAGE URL or in-app banner].
2. Remedy for paid plans (web)
If paid features are unavailable for more than 24 consecutive hours, or monthly availability falls below 99%, because of a problem within our control, you can request a prorated refund or credit for the affected time by writing to billing@spacemadecode.com within 30 days. This is in addition to any statutory rights. App Store and Google Play purchases are refunded by the store.
3. Support
| Channel | Response target |
|---|---|
| billing@spacemadecode.com | 3 business days |
| hello@stylium.app | 3 business days |
| legal@spacemadecode.com (privacy, legal) | Acknowledgement in 3 business days; resolution within legal deadlines (30 days) |
| abuse@spacemadecode.com | 2 business days; urgent safety reports faster |
Support is in English and Turkish. Business days are Monday–Friday, excluding public holidays in Türkiye [confirm].
4. Your data
We take reasonable measures to protect your data and keep backups, but you should keep your own copies of photos you care about. You can export your data at any time.
5. Limitation of liability
5.1 What is not limited. Nothing in our terms limits or excludes liability for death or personal injury caused by negligence, for fraud or wilful misconduct, for gross negligence where the law does not allow it to be limited, or any other liability that cannot be limited by law. Consumers keep all mandatory rights under the law of their country (for example, in the EU and UK, rights when digital services are not as described; in Türkiye, rights under Law No. 6502).
5.2 Disclaimer. Subject to 5.1, the Service and AI output are provided "as is" and "as available". To the extent permitted by law, we do not give warranties that the Service will be uninterrupted or error-free, or that AI suggestions will be accurate or suitable.
5.3 Indirect losses. Subject to 5.1, SMC is not liable for indirect, incidental, special or consequential losses, or for loss of profits, business or data that you could have avoided by keeping backups.
5.4 Cap. Subject to 5.1, SMC's total liability for all claims relating to the Service in any 12-month period is limited to the greater of (a) the amount you paid SMC for Stylium in the 12 months before the claim, or (b) USD 50.
5.5 For EU, UK and Turkish consumers, sections 5.2 to 5.4 apply only to the extent permitted by the mandatory law of your country; in particular we are liable for foreseeable loss caused by our breach of contract or lack of reasonable care.
6. Events outside our control
We are not responsible for delays or failures caused by events beyond our reasonable control (for example provider outages, internet failures, natural disasters, war, government action or labour disputes). We will take reasonable steps to limit the impact and restore the Service.
7. Contact
legal@spacemadecode.com